Experience Mapping for SaaS Users & Products.See all our episodes on SaaS Retention.One key to SaaS Retention is to create a great experience that increases the physical and emotional expectations of our users.One key to SaaS Retention is to create a great experience that increases the physical and emotional expectations of our users.One key to […]
How to Deliver Great Customer Service as a SaaS Product.Watch all our SaaS Retention episodes.SaaS companies, unlike most companies, face a unique challenge with their services. While most businesses sell their products to customers once and move on to newer ones, SaaS products have to keep constant contact with all of their customers – new […]
Data Tracking and Analytics for SaaS Retention.We’ve got a bunch of episodes on SaaS Retention, check em out.As the availability of large data platforms increases, companies are becoming much more comfortable using them to gather important information. In fact, most major companies have long depended on the information that this analytics software provides. While it’s […]
How to Create a Software Roadmap.See our full series on SaaS Retention.Creating great software is no easy task. It takes a lot of time, effort, and funds to develop effective software, something that most companies can’t afford. Therefore, MVPs have become so popular among software development companies, as these versions can bring in the initial […]
Making Your SaaS Product & Features Sticky So Users Won’t Leave.Explore our entire show on SaaS Retention.Most startups tend to focus most of their energy on acquiring new users for their product or service. During this phase, you tend to hear terms like growth velocity, viral marketing, and growth hacking in most meetings as their […]
Making the Saas Onboarding Experience Awesome.See our full SaaS Retention Video Series.Learning something new from scratch isn’t always easy.It can often be demotivating if you struggle to quickly get up to speed and get value from a new software solution.The key to success for a SaaS company is retaining users to get the most value […]
What is Churn and Why is Retention Important for SaaS Companies.Watch all episodes of our SaaS Retention Show.The rate at which customers cancel their subscriptions to service is SaaS churn. Every subscription company refers to churn as their enemy. It is the probability of which customers withdraw their recurring subscriptions with your SaaS company. We […]
Using consistency and predictability to increase conversions on SaaS Websites.Our goal is to increase conversions into demos, trials, and purchases as well as downloads, webinars, and follows.Often a huge design mistake is not developing a consistent and predicatble experience that makes it significantly easier for visitors to traverse a site and know when to take […]
People are now more likely to scroll than click to another page — the influence of mobile browsing and social media sites has influenced all online behavior.
Prospects want to be able see and feel a product before buying it and software is no different.For software, our goal should be to provide an experience that allows visitors to virtually touch and try on our product before they convert.